Question

Umia Response

1. Where Umia is taking payment, will that happened when they book the appointment, or do you take payment once they have received the service?

This is all done on third party platform (right now it’s Stripe).  Payment card information will be taken at the time of appointment, but actual payment is only done 120 minutes prior to the appointment. (This is the cut off for changing the appointment)

2. Which Appstores will the app be available on?

Apple and Android

3. What are the operating requirements for the app?

4. What contact details for Umia should users/customers use if they want to contact you?

5. Which Umia entity is the app run by?

Umia Technology Inc. (Canadian company)

6. Which Umia entity are the customers contracting with for the service?

Umia Technology Inc. (Canadian company)

7. How do you confirm the order?  Via email?  In the user’s account on the app?

The user will receive a confirmation email once the appointment is made in app.

In user’s account on the app they will also see an ‘upcoming’ section indicating the order was placed.

8. When is an order confirmed?  Straight away or do you check with the venue and then confirm? 

Confirmed straight away.

9. Are there any special terms required to be added?  Such as, the nail must be unpainted and clean?

Yes, we recommend clean, shaped nails.

· We aren’t able to service 100% of customers. Extreme nail lengths (identification failure) or curvature (delivery deficiency) will not receive a great service.

We require the following health and safety rules to be followed:

1. Infectious Conditions
Customers exhibiting, or reasonably suspected of having, any infectious nail or skin condition—including but not limited to fungal infections, bacterial infections, viral warts, herpetic whitlow, or any other communicable disease—must refrain from using the Service. Use of the Service in such circumstances may pose a health and safety risk to the customer and others.

2. Nail Trauma, Broken Nails, or Active Inflammation
Customers with broken nails, open wounds, visible inflammation, or any condition indicative of infection or compromised skin or nail integrity must not use the Service until the condition has fully healed. The Company reserves the right to refuse or suspend service where such conditions are identified.

3. Allergies or Sensitivities
Customers who have a known allergy or sensitivity to UV/LED light, gel polish, acrylate-based materials, or any other substances used in the Service are advised not to use the Service. Use under such circumstances may result in adverse reactions, for which the Company shall not be liable.

There will be an FAQ section where we provide that.  

10. Other than what is available at law, do you have a refund/cancellation policy?

What is required by the law?

We have a cancellation policy – cancel/change appointment is possible up to 2 hours before the actual appointment. After that, payment is taken.

11. Once ordered would you need to make any changes, e.g. change in venue or change in design?

See above.

12. Would there be any situation in which you would want to cancel/terminate the contract?  

You as in Umia?  I suppose we can say Umia reserves the right to refuse? Would this cause any problems?

Potentially, if a customer repeatedly abuses the system (cancel for an unreasonable amount of time during a short window, book up all the slots only to cancel afterwards, etc.) I think we should have the right not to take their appointments.

Also see health and safety requirement above.

13. Can someone transfer their appointment to another person?

No.

14. Do you have some rules for using the machines?  Where are these displayed?

There will be user guidance (instruction video) both on screen (when the user is using the service) and in app (a section dedicated for FAQ/instructions etc.)