Effective from: January 24, 2026
BY CLICKING ON THE "ACCEPT" BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.
BY PLACING AN ORDER VIA THE APP YOU AGREE TO THESE TERMS AGAIN IN SO FAR AS THEY RELATE TO THE SERVICES.
If you download the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
These terms are effective from 24th January, 2026.
The ways in which you can use the App may also be controlled by the relevant appstore from which you purchased or downloaded the App, so please also check their terms.
This App requires the following types of operating systems:
We are Umia Technology Inc, trading as Umia Beauty, a company registered in Canada with business number BC1484252. Our postal address is: Cathedral Place Unit 1600, 925 West Georgia Street, Vancouver, V6C 2L1, Canada.
You can contact our Customer Service Team at support@umia.beauty.
In return for your agreeing to comply with these terms, you may download a copy of the App onto a mobile or handheld device and, subject to the below, view, use and display the App on such devices for your personal purposes only and to update the App incorporating "patches" and corrections of errors as we may provide to you.
In some instances, we may specifically authorise you to use the App in the context of your business, under the terms of a separate agreement with you or your employer, however these terms in respect of the use of the App, still apply.
In Using the App, You Agree That You Will:
You Must:
You can find everything you need to know about us, Umia Beauty, and our services on our website and/or on the App before you order. If you place an order/make an appointment with us via the App, we also confirm the key information to you in writing after you order by email and in your account.
Depending on the services you wish to purchase will depend on who you enter into a contract with. If you place an order via our App and make payment for the services via our App, then your contract for the services will be with us, and these terms in so far as they apply to services, will apply to the purchase.
If you use our App to select a service, but are re-directed to a third party website to place the order and make a payment, then your contract for the services will be with the relevant third party and their terms will apply to purchase of services.
We will contact you by email to confirm your order once it is accepted. You can also see your upcoming appointments in the App.
Sometimes we reject orders, for example, because the venue does not have capacity or is unavailable (including due to an emergency), because we believe our service is being misused or abused or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid in advance for services which you have not or won't receive.
When you place your order, your credit card will be authorised for the full amount of the relevant order but will not be charged until 2 hours before your scheduled appointment time unless the consumer cancellation rights apply to your booking and your appointment is within 14 days of the date on which you place your order and the contract for those services comes into existence.
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
You must comply with our Health and Safety Policy and the instructions and user guidance on the machine when you turn up for your appointment.
You should also read and familiarise yourself with our FAQs (frequently asked questions) which provides advice as to the condition in which your nails should be in for your appointment in order to receive a satisfactory service.
If our supply of your service is delayed by an event outside our control, such as your chosen location being closed due to an emergency situation, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at support@umia.beauty to end the contract for the Services and receive a refund for any services you have paid for in advance, but not received.
If you have not cancelled your appointment in accordance with these terms, and do not turn up for your appointment, you will be charged the full amount of the order and will not be entitled to any refund.
You, and your nails, must comply with our Health and Safety Policy available. If you cannot comply with this you should cancel or re-arrange your appointment. If you turn up to your appointment and cannot comply with the Health and Safety Policy, and have not cancelled or re-arranged your appointment in accordance with these terms, then you will be charged the full amount of you order and will not be entitled to any refund.
Please refer to our FAQs (frequently asked questions) which provides advice as to the condition in which your nails should be in, in order to receive the Services and to receive the Services in a satisfactory manner. If you turn up to your appointment and your nails are not in the recommended state, and you have not cancelled or re-arranged your appointment in accordance with these terms, then you will be charged the full amount of you order and will not be entitled to any refund.
Notwithstanding your cancellation rights below, you can amend the date and time for the services via the App, at any point up to 2 hours before the original time and date, as confirmed in the order confirmation email sent to you.
Your legal right to change your mind. For most of our services, you have 14 days after the date we confirm your order by email to change your mind about a purchase, but you lose the right to cancel any service, when it's been completed (and you must pay for any services provided up to the time you cancel).
How to let us know and what happens next. If you change your mind during the 14 days following the date we confirm your order by email, contact our Customer Service Team: support@umia.beauty, cancel your appointment via the App (up to 2 hours before the appointment time and date) or fill in the online form [at LINK TO, OR WEB ADDRESS OF, ONLINE CANCELLATION FORM]. If you have paid for the services in advance, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
If you change your mind after the 14 days following the date we confirm your order by email, then you may cancel your appointment or amend the date and time of your appointment at any point up to 2 hours before the original time and date, as confirmed in the order confirmation email sent to you. You can cancel or amend the appointment via the App. If however you cancel or amend the appointment within 2 hours of the original appointment date and time, then we will charge you will be charged the full amount of the order and will not be entitled to any refund
If you think there is something wrong with your service, you must contact our Customer Service Team: support@umia.beauty. We may ask you for photos and other evidence in relation to your complaint or dissatisfaction.
Your legal rights are summarised below. These are subject to certain exceptions.
If you are dissatisfied with the service and your nails were not presented (at the start of the appointment) in the recommended conditions (as set out in our FAQs (frequently asked questions)), then you may not be entitled to a refund or repeat service.
For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
| Summary of your key legal rights |
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The Consumer Rights Act 2015 says:
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Changes We Can Always Make. We can always change a service:
We can also make the following types of change to the service or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: support@umia.beauty to end the contract before the change takes effect and receive a refund for any services you've paid for in advance, but not received.
If we notify you of a change to these terms and you do not accept the new terms, you will not be permitted to continue to use the App.
We can suspend the supply of a service. We do this to:
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, you can contact our Customer Service Team: support@umia.beauty to end the contract and we'll refund any sums you've paid in advance for services you won't receive.
We can stop providing a service. We let you know as far as possible in advance and we will refund any sums you've paid in advance for services which won't be provided.
We can end our contract with you for a service and claim any compensation due to us if:
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
How we use any personal data you give us is set out in our Privacy Notice.
All intellectual property rights in the App and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App or the Services other than the right to use them in accordance with these terms.
Our customer service team: Our Customer Service Team: support@umia.beauty will do their best to resolve any problems you have with us.
You can go to court: These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
We can transfer our contract with you: We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You may not transfer your contract: You cannot transfer the contract to someone else.
Nobody else has any rights under this contract: This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply: If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later: We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.